Refund policy
- RIGHT OF WITHDRAWAL AND REFUNDS
7.1 The Customer can exercise the right of withdrawal and return the product received, without any penalty, in compliance with the terms and conditions set out below.
7.2 The Customer can exercise the right of withdrawal provided for in Article 52 of the Consumer Code within 14 (fourteen) calendar days from the day on which the Customer or a third party, other than the carrier and designated by the Customer, acquires physical possession of the goods. .
7.3 The Customer can make the return request by sending an email to the address info@ctaquascaping.com indicating the code of the article it intends to return. You can then send the goods with your own courier to the following address: CT AQUASCAPING di Christina Tapella, Via Tevedino 8, 21020 Luvinate (VA)- Italy
The products must be returned intact, undamaged; products that are returned incomplete, ruined, damaged, deteriorated or dirty will not be refunded. The products to be returned must be delivered to the shipper within fourteen (14) days of receipt of the same.
After returning the products, the Seller will make the necessary checks relating to their compliance with the conditions and terms indicated in this paragraph.
If the right of withdrawal is exercised following the methods and terms indicated in this paragraph, CT AQUASCAPING will reimburse the Customer for any sums already collected for the purchase of the products.
The reimbursement is activated by the Seller as quickly as possible and in any case within fourteen (14) days from the date on which the Seller became aware of the exercise of the right of withdrawal, subject to verification of the correct execution of the same and verification of the returned products.
7.4 In case of receipt of a product other than the one ordered, the Customer may return the product within the terms of the withdrawal period referred to above.
7.5 LIVE ANIMALS -The terms and conditions prescribed above do not apply equally to the sale of live animals. In this case it will not be possible to make any withdrawal of the goods. It will be possible to request a refund only in the event that, upon receipt of the goods, there are situations of poor health or mortality of the animals received. The reimbursement will be taken into consideration only in which the situation described above is documented before the opening of the bags and insertion of the animals in the environment prepared for them.
The shipment is made by UPS courier used for the transport of animals. The animals are shipped inside thermal boxes with special instrumentation to keep the temperature adequate during the travel period which can vary from 24 to 48 hours, except for third party delays.
Some Italian postal codes are excluded from this service and in the event of an order placed by the customer, CT AQUASCAPING will advise the buyer and immediately refund the amount spent by the latter.